For SaaS, subscription, and high repeat-purchase brands leaking revenue after the sale — we build and operate The Loyalty Engine, a performance-based post-purchase system that increases retention, expansion, and referrals.
Not a vendor — a growth partner. Our performance-based model means our success is tied to yours.
Loyalty isn't magic — it's a system. Rigorous baselines, instrumentation, and experiment design drive measurable gains.
We anticipate needs and act early. Lifecycle signals and interventions that solve issues before they escalate.
Manual onboarding, reactive support, and siloed data create churn and stall expansion. Your team is stretched, customer health is opaque, and growth depends too heavily on acquisition.
The answer isn't more tools — it's an engineered lifecycle. We unify your customer data and automate the entire post-purchase journey. Proactive, personalized, and measurably profitable.
From blueprint to ongoing operation — a complete post-purchase ecosystem.
A rapid, executive-level diagnostic and design sprint that maps your post-purchase journey, quantifies churn and expansion leakage, and defines the ROI model for retention-led growth.
We unify support, marketing, sales, product, and finance data into a single source of truth — with event tracking, health scoring, and attribution.
End-to-end automations across onboarding, activation, proactive success, NPS, loyalty, upsell/cross-sell, reviews, and referrals. Every touchpoint personalized and tied to outcomes.
We run the system — monitoring indicators, A/B testing journeys, tuning segmentation and timing, closing feedback loops. Incentives aligned to dollars you keep.
Revenue Signal Scoring, Dormant Opportunity Reactivation, Zero-Friction Onboarding, Intelligent Support Triage — a module for every piece of your lifecycle puzzle.
From diagnosis to compounding gains — our phased approach de-risks the journey and proves value at every stage.
Map your current state, baseline retention metrics, define the Attribution Charter and Gains Ledger. Quantify gaps and set targets.
Architect and implement the Loyalty Engine with integrations, automations, and playbooks tailored to your customers and stack.
Launch in controlled waves, instrument leading indicators, and validate impact against baselines. Every win is transparent and auditable.
Operate the system, prioritize experiments, and scale what works. Monthly reviews and continuous improvement driving predictable CLV.
Our Loyalty Engine Gain-Share Model aligns our incentives with yours. You invest little upfront; we earn a pre-agreed share of the proven gains our systems create.
Results are tracked in a shared dashboard with monthly reporting and quarterly true-ups for complete transparency. We only get paid when you make money.
Tools, frameworks, and proof to help you build conviction around retention-led growth.
Our cornerstone asset reframing retention as an engineered system. Codifies the Loyalty Engine Method from baselining to optimization.
Step-by-step session with plug-and-play templates, Health Score rubric, and a 90-day experiment plan.
Grade your onboarding, lifecycle coverage, data visibility, and automation maturity — then quantify the dollar value of improvement.
Problem → Solution → Results, backed by dashboards, baselines, and CFO-level financial impact analysis.
If you don't see your answer, book a call and we'll walk through everything together.
Let's install a post-purchase engine that compounds lifetime value — without adding to your workload.
Schedule a CLV Blueprint Call